Hamilton Building Supply is seeking an Inside Sales Associate for Lumber and Building Materials. This is a great opportunity for someone who has experience in the customer service industry. Inside Sales Associates work in a team environment and support our Architectural Sales Associates, aside from having customers of their own.  This job requires a great attitude, willingness to learn and be a self-starter.


Responsibilities

  • Develop relationships with existing and new accounts
  • Follow up on quotes, orders and all aspects of projects for each account
  • Engage customers and facilitate an excellent customer experience
  • Work in team environment with other inside sales associates
  • Process quote and order requests for all customer accounts
  • Work with team members to handle project specifications, quote and order requests
  • Maintain a well organized list of priorities, work space and file tree
  • Provide knowledgeable insight of all product features and benefits
  • Assess customer project needs and make product/service recommendations
  • Coordinate delivery and express pickups requested by customers and product specialists
  • Offer feedback for continuous improvement to management regularly
  • Respond to incoming phone calls and emails as quickly as possible
  • Handle application of payments, deposits and other transactions on customer accounts
  • Communicate low inventory and stock-out situations to purchasing
  • Resolve any product or service concerns with management assistance as necessary

Requirements

  • Proficient with POS systems and Microsoft Office 365 suite
  • Basic business math skills
  • Ability to work with other team members to achieve team goals
  • Ability to read, write and speak English
  • Strong communication ability via phone, email and inter-personally
  • Experience selling lumber and building materials is beneficial’

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