Hamilton Building Supply is seeking an Inside Sales Associate for Lumber and Building Materials. This is a great opportunity for someone who has experience in the customer service industry. Inside Sales Associates work in a team environment and support our Architectural Sales Associates, aside from having customers of their own. This job requires a great attitude, willingness to learn and be a self-starter.
Responsibilities
- Develop relationships with existing and new accounts
- Follow up on quotes, orders and all aspects of projects for each account
- Engage customers and facilitate an excellent customer experience
- Work in team environment with other inside sales associates
- Process quote and order requests for all customer accounts
- Work with team members to handle project specifications, quote and order requests
- Maintain a well organized list of priorities, work space and file tree
- Provide knowledgeable insight of all product features and benefits
- Assess customer project needs and make product/service recommendations
- Coordinate delivery and express pickups requested by customers and product specialists
- Offer feedback for continuous improvement to management regularly
- Respond to incoming phone calls and emails as quickly as possible
- Handle application of payments, deposits and other transactions on customer accounts
- Communicate low inventory and stock-out situations to purchasing
- Resolve any product or service concerns with management assistance as necessary
Requirements
- Proficient with POS systems and Microsoft Office 365 suite
- Basic business math skills
- Ability to work with other team members to achieve team goals
- Ability to read, write and speak English
- Strong communication ability via phone, email and inter-personally
- Experience selling lumber and building materials is beneficial’
